Welcome to Call Duisburg, your citizens call center, a service offered by Duisburg city.
Call Duisburg is the first citizens information and service call center to be set up by a city in Germany. If you need information, have questions or ideas, or perhaps a complaint about anything in the city: this is the number to call. Our team at Call Duisburg will listen and give you answers. A fast, unbureaucratic and easily accessible service.
What does Call Duisburg mean to you?
You save time and unnecessary travelling:
Call Duisburg helps you find your way through the bureaucratic maze. We tell you which documents you need so you only have to visit the office once...
All the expertise of Duisburg city on one number:
Call Duisburg combines experts from all city offices. If you have questions for individual offices/institutions, you can clarify them directly with our service team.
You call us, we call you back:
Gone are the days when you were connected from one person to the next. If our service team cannot answer your question, you and your service contact will agree on a time to call you back. Then all you have to do is take the call. Our service team does the rest.
Your city listens to you:
If you want to tell us something, this is where you can do so. And you can be sure that you are speaking to the right person because Call Duisburg is responsible for everything in and around Duisburg. We will ensure that your requests, ideas or criticism reach the right place. Your modern city administration works efficiently: Call Duisburg combines responsibilities that were previously handled by different authorities. This makes work faster and more efficient but also means just one contact partner. So bureaucracy is more transparent and personal: city administration of the third millennium.
Your city administration even more accessible:
the Call Center telephone line is now open longer
Monday to Friday
from 7.00 am - 6.00 pm and
Saturday
from 9.00 am to 4 pm
You save time and unnecessary travelling:
Call Duisburg helps you find your way through the bureaucratic maze. We tell you which documents you need so you only have to visit the office once...
All the expertise of Duisburg city on one number:
Call Duisburg combines experts from all city offices. If you have questions for individual offices/institutions, you can clarify them directly with our service team.
You call us, we call you back:
Gone are the days when you were connected from one person to the next. If our service team cannot answer your question, you and your service contact will agree on a time to call you back. Then all you have to do is take the call. Our service team does the rest.
Your city listens to you:
If you want to tell us something, this is where you can do so. And you can be sure that you are speaking to the right person because Call Duisburg is responsible for everything in and around Duisburg. We will ensure that your requests, ideas or criticism reach the right place. Your modern city administration works efficiently: Call Duisburg combines responsibilities that were previously handled by different authorities. This makes work faster and more efficient but also means just one contact partner. So bureaucracy is more transparent and personal: city administration of the third millennium.
Your city administration even more accessible:
the Call Center telephone line is now open longer
Monday to Friday
from 7.00 am - 6.00 pm and
Saturday
from 9.00 am to 4 pm
